Part Time Customer Service Attendant - Sydney, Australia - Sydney Trains

Sydney Trains
Sydney Trains
Verified Company
Sydney, Australia

1 month ago

Olivia Brown

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Olivia Brown

beBee Recruiter
Part time
Description

Organisation/Entity:

Sydney Trains- Job category: Call Centre & Customer Service- Job location: Sydney, NSW, AU, 2000- Job reference number: Employment type: Permanent Part-Time- Salary range: $1241.5-$1241.5You're excited by opportunities to explore your potential and try something new.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.


In this role, you'll:


Be part of one of Australia's largest operational service delivery teams, and will be supported to build your career within Sydney Trains.

As a Customer Service Attendant, you'll get hands-on experience and work with a group of enthusiastic individuals who are all about providing top-notch customer service and thrive on keeping everyone safe.

You will be the go-to person for helping out passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day

You will gain some valuable experience through tasks such as flagging trains, using high-tech equipment, connecting with train crew and keeping the station in tip-top shape

Please view the Role Description and the Customer Service Attendant Information Pack


About you


Your amazing and fun attitude, formed across various customer-facing roles, will see you excel as a Part-Time Customer Service Attendant.

You love working on the frontline, interacting with customers and the community, and that's a perfect fit for this role.

Being part of a rostered shift environment and contributing to an organisation focused on positive changes in the community aligns perfectly with what you seek.

You're self-driven and can work autonomously with initiative, which are key capabilities required for this position. Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.


You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays.

Extended hours may be necessary at short notice.

Own transport is beneficial as some shift start times are out of train operating hours.


Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.


At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do.

We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.


Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

The
full time pay rate for this position is $1,241.50 per week
PRO RATA, including the Industry Allowance.


As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work.


In addition you will also receive Superannuation and Annual Leave Loading benefits.

Important note:
The Customer Service Attendant position is
Permanent Part-Time working a minimum of
40 hours per fortnight.

You will be required to work off a rotational roster where your days, start and finish times will vary based on business requirements.


Applications close:11:59 pm Tuesday 29th August 2023**People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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