Customer Service Officer - Mayfield, Australia - 24/7 Roadservices Australia

24/7 Roadservices Australia

Verified Company

Mayfield, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About 24/7 Roadservices Australia
24/7 Roadservices is an Australian company based in Newcastle NSW that provides emergency roadside assistance to customers, nationwide. We are known for our exceptional customer service, timeliness and job satisfaction.

24/7 Roadservices is looking to expand our talented Customer Service team.

About the Opportunity
Due to our growing needs, we are looking for Customer Service Officers to join our team.

We are seeking individuals who have a strong interest in the customer service industry, with prior Automotive Industry experience being advantageous but not essential.

What's in it for you?

Full training to start, so experience isn't essential.
Continuous and ongoing development of skills
Friendly supportive team
The chance to help customers when they need it most.
Mayfield office, WFH nights.

The Role

Inbound roadside assistance breakdown/enquiry calls
Outbound calls

- dispatch of providers nationwide

Process new memberships/renewals
Data Entry
Basic administration duties

Skills and Experience

Exceptional customer service mindset and skills.
Friendly and highly professional phone manner.
Advanced communication skills with the ability to communicate on different levels and offer the best solution to each case.
Excellent written, verbal and listening skills.
Intermediate computer knowledge.

Please note that we are 24/7 business and therefore require availability for weekdays, some weekend and night work.

Job Types:
Part-time, Permanent

Salary:
From $22.66 per hour

Schedule: