Customer Service Officer - Melbourne, Australia - The Royal Children's Hospital

The Royal Children's Hospital

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Melbourne | Parkville

Job type:
Ongoing - Full Time

Organisation:
The Royal Children's Hospital

Salary:
$58,000 - $63,000

Occupation:
Other

Reference: 11745

Parkville, Melbourne location
Work for Australia's leading Children's Hospital
Friendly and supportive team environment

About the Role

We have an opportunity for a Permanent Full Time position 80 hours per fortnight, within the Allied Health Administration department.

In this position you will be a frontline customer service representative for the Royal Children's Hospital (RCH), and will be involved in high level interaction with patients, families, medical, and nursing staff at Specialist Clinics Desk B.

You will provide efficient customer service to ensure administration tasks are completed effectively including inbound and outbound calls, monitoring referrals and work order queues, and ensuring bookings are prioritised and booked at the times required.

We are looking for someone with excellent communication skills who can relate to people from various background, is personable, and works well with others in a team environment.

What you'll achieve:

Management of a reception desk area, patient checkin & standard patient ID
Actively contribute to continuous improvement strategies and participate in project team activity
Schedule followup appointment bookings and manage walk in referrals
Manage inbound and outbound calls and respond promptly to queries

Classification for this position will range from AO10 - AO12 (base salary $58,224 to $63,996 per annum, plus superannuation)

Your skills and experience:

Previous experience working in a busy front line customer servicebased role
Previous telephone reception or call centre experience

If this sounds like you, click
here to view the position description.

About Allied Health Administration Department

The Allied Health Administration Department plays a vital role in providing administrative support to the specialised healthcare professionals within the Allied Health directorate and managing outpatient appointment activities across Specialist Clinic Desk B and supporting the office environment.

What we offer:

Staff Wellbeing Hub
Parkville location and close to public transport

Other requirements:

Current National Criminal Record Check, or willing to obtain
Valid Working with Children Check
Current NDIS Worker Screening Check, or willing to obtain
Compliance with RCHs "Staff Immunisation
Prevention of Vaccine Preventable Diseases" procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.