Admin and Billing Assistant - Clayton, Australia - Monash Health

Monash Health

Verified Company

Clayton, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Reference Number

5938 Employment Type
Full Time Ongoing
Entity
Monash Health
Department
Gastroenterology
Location
Monash Medical Centre Clayton
Position Summary

Administration Assistant Gastroenterology Endoscopy Clinic
Outpatient Clinic Administration position within the Gastro/Endoscopy Unit

Administration role managing the Endoscopy Outpatient Clinic
Play a key role with booking clinic appointments, attending Clinic

About The Role
To provide administrative support, and billing functions to the Endoscopy Clinic.

As an administrative assistant, the incumbent will be expected to create an excellent first impression, providing a friendly, courteous and professional greeting to all visitors, either by telephone or in person, and to support them in relation to the purpose of their contact/ and or visit.

Purpose

Provide a high level of support to the Endoscopy Clinic to ensure the smooth operation of the clinic
Coordination of clinic waiting lists and appointments.
Manage and coordinate all billings for Endoscopy clinics in a timely manner
Ensure results uploaded to SMR
Communicating changes to rosters and distributing leave planners to appropriate departments.
Implement billing processes to Medicare, and providing reports to allow reconciliation of payments against billings.
Be the conduit between Endoscopy Clinic, Gastroenterology and other Departments in following up queries.

Key Result areas

Managing the Endoscopy clinic referrals via ereferral and iPM process
Week to week management of Endoscopy Clinic to ensure 95% booking rate, with <5% FTA rate
Complete Clinic reception role within the Endoscopy clinic

- meeting/greeting, clinic registration and discharge, copies of reports for patients/general practitioners/referring doctors.

Maintain Staffing plans in conjunction with Gastroenterology PA and Endoscopy clinical lead.
Ensure Clinic billings are completed in a timely manner and are compliant with Medicare regulations

Prioritise tasks to maintain workload with efficiency and accuracy.

Responsibilities/accountabilities

To provide administrative support to the Endoscopy Clinic, Gastroenterology: Surgery Program.
To provide friendly, informative and helpful customer service.
Attend to as directed, day to day administrative and organisational issues.
To provide general administrative and clerical support including the following:
Word processing
Clinic management
Clinic Billings
Clinic Referrals
Report management and distribution
Develop and maintain office systems (manual and electronic)
Clinic roster construction and maintenance
Coordination of leave requests in line with the Endoscopy Clinic roster requirements.
Assist with enquires from Junior and Senior Medical staff if designated person not available
Communicate and liaise with clerical staff in the Specialist Consulting clinic referral as required.
Track all incoming documentation requiring PMD/ Unit Head approval and signature.
Provide billing support to Medicare as appropriate
Follow up on billing accounts and queries; generating reports to allow the reconciliation of billings against payments
Carry out compliance and improvement against the key elements of quality and safety
Be responsible for quality of care at point of care
Organise equipment servicing periodically

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace.

At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed

These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children's Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.