Team Leader- Customer Experience - Melbourne, Australia - Swinburne University of Technology

Swinburne University of Technology

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Innovation and Enterprise team at Swinburne Edge are looking for Team Leader - Customer Experience to join their team.

The Team Leader - Customer Experience will bring with them a detailed knowledge of the VET Funding Contract (including knowledge of Free TAFE, PTR & LLN) and its impact on admissions procedures and training of all staff, to lead their team to contribute to the processing of all student enrolments via the CPE (Continuing & Professional Education) channel.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

Demonstrated, relevant experience in the provision of high-quality customer services within a demanding, client focused environment
Previous demonstrated experience and indepth knowledge in domestic admissions and advanced standing processing and assessment
Highlevel organisational skills, including strong attention to detail, the ability to follow through on tasks, and the ability to work under pressure and to deadlines
Demonstrated highlevel interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality

Qualifications

Completion of an undergraduate level qualification with substantial relevant experience or a combination of relevant experience and education / training

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

Every Swinburne learner gets a work experience
Every Swinburne graduate gets a job
Every Swinburne partner gets a tech solution
Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Applications Close:
Tuesday 18th July 2023, 5pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants