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Service Delivery Manager - Mulgrave, Australia - EIH Care

EIH Care

Verified Company

Mulgrave, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The position of Servcei Delivary Manager with EIH Care, will provide operational leadership and management in the provision of all SIL services achieving inclusive outcomes for individuals and families accessing our disability service.

The position primarily is also responsible for the recruitment of new SIL Participants and procuring new SIL properties and the ongoing relationship building within the NDIS sector and nurturing strong community ties.

Main tasks of the role

Overall leadership and management of our SIL program to maximise community inclusion and personal autonomy for service users and strengthen resilience of families to maintain their caring roles
Business Development in the ongoing recruitment and retention of SIL Participants
Finding new SIL homes/properties for our Participants
Lead behaviour support practice and implementation of plans at the SIL property
Supervising Support staff and services to provide positive support to Participants
Maintain and build relationships with existing Participants and key referrers such as, Support Coordinators, Plan Managers, Allied Health Professionals and the like
Responsibility for the SIL Participant onboarding process
Supporting Participants, their families and carers to understand and access the business' services and policies
Being the 'face' of the business and building our companies brand awareness
Nurturing a network of connections across the disability and community care sector
Attendance at Expos, Forums, Open days and Networking events to actively promote our SIL services

About you

A natural leader; modelling a positive attitude, professional conduct and unweaving commitment to quality and outcomes and service delivery for staff, individuals with a disability and the community
Have an understanding of legislative, contractual and internal policy, practice and reporting requirements in the NDIS sector
Have an understanding of legislative, contractual and internal a policy, practice and reporting requirements in the NDIS sector
Enjoy working with a highperformance group of colleagues and peers and accept responsibility and accountability
Are selfmotivated, well organised, and resourceful
Possess a high level of integrity, passion and reliability
Are an advocate for independence
Understand behaviour support practice and its implementation within a diverse team
Will possess a relevant qualification in disability
Have a positive track record supporting people with complex presentations including intellectual disabilities, complex health and physical disabilities

Qualifications

Qualifications in Social Work, Disability Services, Community Services Coordination, Frontline Management or equivalent
Updated Manual Handling Certificate
Current Police Clearance
Working with Children Check (Blue Card) and NDIS Workers Screening
Awareness of NDIS policies and procedures
Current Senior First Aid Certificate

Experience

Service management experience
Minimum 5 years NDIS experience
In home and Community Participation coordination experience
Excellent Rostering and time management
Essential social and emotional intelligence and ability to mentor and manger frontline staff and capacity to mentor, train and build teams
To go above and beyond with quality services
Essential stakeholder relationships and communication skills
ROC, Restrictive Practice and high medical needs
STA, MTA and SIL Experience

Skills you'll have