Operational Assurance Specialist - Melbourne, Australia - IAG New Zealand

IAG New Zealand

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Permanent OpportunityREADY FOR ANYTHING?**At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to deliver amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

We are ready for anything.

The Role
We currently have an exsiting opportunity to join our team as an Operational Assurance Specialist.

You will be an integral part of the Business Enablement team and be responsible for supporting the Partners & Platforms teams with providing assurance on business activity ensuring appropriate engagement with relevant central function and appropriate considerations and safeguards are implemented and embedded to deliver increased efficiency and meet regulatory and compliance obligations.

The role is responsible for owning and resolving systemic issues across the business and co-ordinating the remediation activity, deep diving processes and practices and drive a continuous improvement focus across Partners & Platforms to meet business requirements, legal and regulatory obligations and customer and community expectations.

To be successful in this role you must be able to establish strong and trusting relationships with stakeholders and leverages those relationships to generate insights and optimise practices and outcomes.

What you'll be doing- Supports the P&P Business by providing the operational assurance and continuous improvement by driving outcomes that are aligned with the IIA Strategy- Business owner of systemic risk events and issues working to resolve, fix and embed timely and fit for purpose solutions to mitigate future occurrences.- Undertake operational assurance reviews across systems and processes and assurance frameworks- Ensure compliance adherence- Undertake business risk assessments & reporting for key business initiatives impacting partner- Ensure systems and processes are aligned to new regulatory obligations- Participate in program monitoring and ensure greater visibility over partnerships/authorised representatives to enable risk-based decisions- Support the continued Operational Assurance function across P&P through the development of innovative, simple, and fit for purpose concepts and tools- Create innovative ways to transfer knowledge on incident management across the P&P team- Connect and collaborate with a broad range of stakeholders across P&P and the broader IAG business to learn and share- Be an active member of the risk champion network for P&P

About you

Highly organised, with high attention to detail and forward planning
Strong stakeholder management skills
Process improvement or continuous improvement experience
Outstanding communication and interpersonal skills (both written and verbal)
Sound data gathering and analysis

Ready for anything? Let's talk.

Applications close on Tuesday 31st January 2023 at 11:59pm AEDT.
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success.

We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.

More information on our Reconciliation Action Plan can be found on our company website.