Customer Service Administrator - Melbourne, Australia - Sharp & Carter

Sharp & Carter

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Weekly fruit deliveries | Birthday Bonus | Company celebrations

Onsite physio every firtnight (20 min sessions) | Health & wellbeing iniatives
12 month mat leave cover | 5 minute walk from Thomastown train station

About the role

In the Customer Service team, you will play a pivotal role in attracting and retaining customers by providing exceptional service.

Your responsibilities include recording account information, resolving product or service issues, processing orders, and maintaining financial accounts.

In this role you will be working in a team of 4, reporting into the Customer Service Manager and you'll be onsite Monday-Friday, 8:30am-4:30pm.

Benefits

Weekly fruit deliveries
Birthday gift cards

- $200 yearly for your Health & Wellbeing

Onsite Physio fortnightly
Two company celebrations a year
Awards & recognition

Key Responsibilities

Maintain customer accounts by recording account information.
Resolve product or service problems, ensuring customer satisfaction.
Process customer orders and adjustments.
Process customer returns.
Liaise with internal and external customers.
Provide accurate and complete information to customers.
Handle complaints and provide timely solutions.
Keep records of customer interactions.
Answer questions about warranties or terms of sale.

***
Skills and Experience

2+ years proven experience in a Call Centre or Administrtation role
Excellent phone manner and communication skills
Have a cando attitude and be adaptable
Be a team player
Great attention to detail

About our Client

Based in Thomastown, our client are a prominent provider in Wearable Supply and Managed Services, they specialise in delivering uniform solutions for various sectors.

Across the whole organisation there are 300 employees with 130 based from Thomastown. This organisation have some great employeee benefits and pride themselves on their collaboratice and diverse culture.