Account Manager - Brisbane, Australia - Cytiva

Description

Be part of something altogether life-changing

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health.

Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients.

With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies.

Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you'll do:

Drive overall customer success aligned to the Cytiva strategy and goals leveraging all of the Cytiva account team. Owns the overall customer relationship across the account.

Primary contact between the company and customers and grows the business through an understanding of the market, an awareness and familiarity with the needs of customer, and knowledge of the product portfolio.

Accountabilities:

Represent Cytiva and function as a primary customer point of contact in all allocated accounts and in the territory for Biopharma customer segments.

Expand the business, gain market share, and grow sales & order at expected margins.

Achieve annual/quarterly targets through successful promotion of all business technologies and capabilities within all modalities which are relevant to this account.

Provide technical support, leveraging technical specialists where needed, aligned with customer workflows and activities to develop, and support solutions that meet or exceed the customers' expectations.

Identify opportunities and support team in developing opportunities.

Develop and maintain a full understanding of the Cytiva value proposition and a high-level knowledge of competitive products and services.

Prospecting, forecasting, generating proposals, preparing sales quotations, initiating, and planning customer visits at all levels of the customer organization.

Negotiating master agreements and contracts, including terms and conditions as well as facilitating tender responses to customers from the account, in conjunction with product sales specialists as needed.

Accountable for overall account success, and growth, leveraging Cytiva customer account team.

Accountable to drive overall design-in account strategies, aligned with Sales Specialists on technical Design in projects.


Who you are:

Critical competencies for success based on Danaher's Core Value Behaviors:

Customer Focus:
Delivers customer-centric solutions to meet current and anticipated needs.


Plan to Action:
Prioritizes options and translates intentions into plans and sustainable outcomes.


Growth:
Seizes opportunities to preserve the core and contribute to growing the business.


Integrity:
Demonstrates moral and ethical principles and does the right thing despite pressure, even when no one is watching.


Strategic Thinking:
Seeks, understands, and evaluates data in selecting the best options to pursue.


Capability:
Develops self and team to meet career aspirations through achieving Danaher's goals.
LI-SS3 #LI-Remote

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.