Incident Manager - Brisbane, Australia - HUMANISED GROUP

HUMANISED GROUP

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the business:

A Technology business that is NOT an MSP or Consultancy which operates nationally, they have a unique and business-critical service offering which they provide.

They have an impressive track record for growth but what is more impressive is how they treat their staff as individuals over numbers.

They are based within 5kms outside the CBD. This business is an NFP organization and are looking for an Incident Manager.

About the position:

This role necessitates robust leadership skills to steer the incident resolution journey, drive continuous enhancements to existing processes, actively collaborate with stakeholders, and ensure strict compliance with Disaster Recovery Plans (DRP), Business Continuity Plans (BCP), and auditing protocols.

You will be responsible for;

Incident Oversight & Leadership
Continuous Improvement Initiatives
Tooling and Process Enhancement
Stakeholder Engagement and Collaboration
Compliance and Auditing Practices
Training and Knowledge Transfer

Required:

5+ years experience in a similar position, ideally working for a Consultancy or ISP
Proficient in IT service management, process development and both internal and external communications.
Across the ITIL framework, ideally certified and across
Be located in Brisbane or are willing to relocate from within Australia.
Due to clearances that you will need to pass, you will be required to
have an Australian Citizenship.**
Some interesting points
Allowances for mobile & internet.
Annual bonuses.
Salary Sacrifice options.
Recession proof business.
Abovemarket superannuation.
Abovemarket paternity & maternity.
Strong focus on career advancement.
Close to public transport & onsite free car parking.