Donor Experience Coordinator - Melbourne, Australia - The Royal Women's Hospital - Parkville, Victoria

Description

In this role you will be creating exceptional experiences for our donors and supporting the growth of our donor base by optimising and administering critical systems and processes.

• Reforming and overseeing the processing, receipting and banking of donations
• Maintaining and updating database business rules
• Producing post campaign reports and analysis, highlighting key metrics and learnings for all fundraising programs
• In conjunction with Finance, ensuring donations are correctly channelled and distributed internally
• Assist with the monthly reconciliation process with Finance
• Prepare segmented data files and manage data collection for all fundraising activities
• Actioning global database changes such as bulk imports and coding changes
• Overseeing invoicing
• Improving data integrity by coordinating data cleansing exercises and implementing system checks to identify record errors
• Provide administrative assistance with grateful patient, celebration wall and regular giving program
• Assisting with events and other administrative tasks as required