Service Excellence Centre Manager - Melbourne, Australia - Hostplus
Description
Acknowledgement of Country:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
About the role:
As the Service Excellence Centre Manager, your primary responsibility is to drive operational and service excellence in the dynamic superannuation landscape.
Key tasks include:
- Leading the development of products, digital landscapes, and distribution and servicing models
- Improving operational infrastructure and implementing marketleading strategies for enhanced quality and service
- Managing contractual arrangements, service standards, and fostering effective relationships.
- Collaborating across internal teams and stakeholders
- Identifying and resolving operational challenges to ensure project completion.
About you:
- Effective production planning and scheduling ability
- Solid administrative knowledge base
- Excellent written and verbal communication skills
- Strong negotiation and report writing skills
- Ability to develop and maintain client and supplier relationships
- Exceptional problemsolving and analytical abilities
- Demonstrated management expertise in overseeing personnel, projects, training activities, budgets, and general office administration
Why work for us:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future.
Some industry leading benefits we offer include:
- 15% superannuation.
- Access to subsidised financial advice.
- Salary packaging.
- Flexible work arrangements.
- Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.
How do I apply?
We are passionate about creating an inclusive workplace that promotes and values diversity.
We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We Care:
We care about our work, our clients and colleagues.
Better Together:
We've got each other's backs, and we never walk alone.
Go For it:
We are optimistic, and we focus on solutions, not problems.
Keep it real :
We are honest, genuine, straightforward and transparent.
Be Proud:
We are proud of who we are and the work we do every single day.
Related documents
- Hostplus Values
- Hostplus Employee Benefits
- Service Excellence Centre Manager Job Description
- Published on 31 Jan 2024, 5:22 AM
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