Client Manager - Sydney, Australia - BSI

BSI

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Great that you're thinking about a career with BSI

Purpose of the position

As the face of BSI, the role of NDIS auditor is to work closely with BSI clients across Australia to help them improve their performance by assessing their management Systems and processes against This role requires audits to be conducted against the Commonwealth and State Disability and Human Services Standards such as NDIS.

At the end of each assessment the auditor is required to compile an audit report and presents this to the client.

Key responsibilities and accountabilities

Ensure that value is added to customers and their business/organisation through the assessment of their systems and processes against various Commonwealth and State Disability and Human Services Standards.
Prepare audit reports and deliver findings to the auditee on the last day of the audit followed up by an auditor report within 5 business days. The audit report shall cover all relvant standard specific requirements including the evidence sighed, audit outcome and next steps to close out corrective action where appropriate.
Recommend the issue, reissue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
Continually enhance & uphold the reputation and perception of BSI through excellent planning, delivery, report writing and daytoday interactions with customers and other key stakeholders
Demonstrate commercial acumen and real added value when feeding back to clients
Continually demonstrate a professional and engaging approach whilst assessing clients
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Plan/schedule workloads to make best use of own time and maximise revenueearning activity.
Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business and assist in the induction and coaching of new colleagues as requested.
Maintain and enhance appropriate professional qualification status and CPD criteria in relevant disciplines.
Be an active member of the Operational Delivery Team and proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of Assessor Excellence putting the customer first.

Key Results Areas

Customer Focus- Able to audit against the Disability and Human Services Standards and other management systems standards in across a wide range of organisations across Australia.- Able to solicit, interpret and use information about the Customer needs and expectations to add value.- Is recognised by the Customer as a sector expert; provides support and expertise to enable continual improvement.- A brand ambassador of BSI, taking pride in their role and delivering on commitments.

Operational Delivery- Organises work and executes to BSI's standard of excellence and takes responsibility for resolving unexpected issues.- Can proactively deal with issues through to resolution.- Able to communicate effectively with senior audiences, peers, stakeholders and customers to engage and motivate.- Delivers to all compliance requirements and BSI's standards of excellence.

Communication- Has clear & unambiguous communication style that avoids unnecessary jargon.- Is a credible and stimulating communicator, able to adapt their style to best serve the client's needs.- Creates a positive & engaging experience for clients, helping them to embed excellence.

Commercial Awareness- Can articulate to clients the findings from their audit and how improvements link to business performance.- Engages clients on their wider needs, offering suggestions for other BSI products and solutions.- Can qualify sales leads appropriately and pass on to relevant sales teams.- Understands the revenue impact from activities in which they are engaged / responsible.- Experience in auditing Management systems with relevant qualifications such as lead auditor and diploma in quality auditing.- Qualifications in Nursing and Behavior support would be advantageous. Understanding and appreciation of human services sector and be able to cater to diverse group of service providers.- Demonstrates knowledge of how a business operates to ensure appropriate interpretation of management system standards.

- Engaging & highly skilled communicator, able to convey clear messages in a compelling and coher