Supply Centre Specialist - Melbourne, Australia - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Melbourne, Australia

6 days ago

Posted by:

Olivia Brown

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Description

About Thermo Fisher Scientific Australia & New Zealand

Our growing team of 1200+ employees work together to deliver high quality science products and solutions to a wide variety of key markets.

With commercial, manufacturing and distribution sites scattered across Australia and New Zealand our scope covers life sciences; specialty diagnostics; food, dairy & beverage; environmental & industrial; healthcare and analytical instruments.

Job Title:
Supply Centre Specialist

Reports to:
Head of Digital Commerce

Position Location:
Scoresby, Melbourne

How will you make an impact?
This position is responsible for the management of the Supply Center channel in Australasia. To ensure Supply Centers are running efficiently and effectively for continued annual revenue growth.

Key Responsibilities:

Achieve annual revenue & growth target within the Supply Centre channel of $3M+ contributing to the overall digital commerce revenue targets.
Partner with sales, marketing and ebusiness to develop the gotomarket strategy and value proposition of Supply Centers
Ensure Supply Centres are optimised to the current needs of the researchers within their respective institutes. Achieve this through health checks and optimisations throughout the year.
Explore and implement Supply Center strategy for new customer verticals with an expansion of products from across all business groups within the company
Deliver and maintain unparalleled service, working with relevant departments to accelerate the customer experience
Develop and maintain strong relationships with all Supply Centre key contacts and hosts
Record all activity within the Customer Relationship Management (CRM) system
Manage & maintain Supply Centre assets through good record keeping and working with relevant teams when the units require maintenance.
Communicate optimally with customers and employees, partnering for phenomenal results
Liaise with the global marketing team to roll out global campaigns in ANZ. Develop and run small marketing campaign locally if required.
Report back on Supply Centres metrics at regular review meetings

Minimum Requirements:

Minimum of 3 years in a customer service role
Tertiary qualifications in Science or related degree preferred
Excellent digital literacy, the ability to learn new concepts and packages as the need arises.
Ability to remain professional and composed when presented with complicated circumstances.
Strong results focus and attention to detail.
Excellent interpersonal and communication skills with the ability to achieve results

Some of our employee benefits include:

A competitive salary and performance related bonus structure
Access to Thermo Fisher's global University
We provide career development opportunities as part of a leading global organisation

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.