Ltip Claims Assessor - Sydney, Australia - AIA
Description
BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The opportunity:
To proactively manage a portfolio of income protection claims in accordance with policy terms and conditions and, where appropriate, the Insurance Contracts Act and other relevant legislation, ensuring that the client is given a fair assessment without compromising AIA Australia's reputation and brand in any way.
To do this successfully you will:
- Provide support to the team through the management of a high volume of low-risk income protection claims (reviewed and assigned by the Team Leader prior to allocation), processing payments and providing regular status updates to members
- Ensure that members are paid the appropriate rate and within set timeframes
- Ensure all claims are reviewed and strategy signed off by a Senior Assessor every 3 months
- Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood
- Ensure Data Integrity is maintained in the claims system and that agreed individual processing Turn Around Times (TAT) are met or exceeded.
- Ensure that the quality, including presentation, accuracy and detail of ongoing claims assessment meets or exceeds the business unit minimum performance standards.
- Previous administration or claims assessing experience in a general or life insurance environment
- Knowledge of Business Rules, claims theory and practice, and awareness of claims practices and developments in the marketplace is preferred, along with product knowledge, including terms and conditions.
- Working knowledge of the Insurance Contracts Act and other relevant legislation, FOS and SCT preferred but not essential.
- Ability to consistently build and maintain good, positive relationships with members, clients and other key stakeholders
- Ability to understand the importance of and then provide an excellent customer/client experience.
- Ability to listen with understanding and empathy, and identify useful information
- Ability to liaise with a broad range of people internally and externally whether in person, by phone or in writing, including obtaining and then sharing complex or technical information in an accessible manner.
- Ability to identify key issues and proactively find solutions.
- Ability to manage self in order to deliver to agreed outcomes and timelines.
- Ability to identify and use available data and resources to make appropriate decisions or recommendations.
- Numerical capability.
- PC skills, including Microsoft Office.
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
AIA is different. Are you?
Recruitment Agencies:
Our Talent team does not require any recruitment agency support.
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