Major Incident Manager - Perth, Australia - Bankwest

Bankwest

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Provide visible leadership in Major Incident Management

Drive collaboration and strategy in key service areas
Access to world leading technology and tools
Flexible / Hybrid work environment

See Yourself in the Team

The Service Management team at Bankwest, part of CommBank's wider Global Technology Services (GTS) group, are the drivers of operational excellence and service resilience across Bankwest's full technology stack.

They are customer obsessed and ever inquisitive collaborators and problem solvers, striving to deliver best technology service outcomes for our customers and colleagues.

From risk and vulnerability monitoring, to major incident management, the Service Management group are custodians of the platforms that enable our colleagues to deliver the best outcomes for our customers.

Your Role

As a Major Incident Manager, you will take ownership of protecting technology services from disruptions, and unplanned service impacts by leading response teams restore services quickly, safely and sustainably.

This role offers a rare dual opportunity to drive strategy alongside leading operational responses to major incidents. Through education and collaboration, you will ensure adherence to Bankwest's Major Incident Management Process by all relevant stakeholders.

In this role, you may expect to take ownership of;

Leading the Response, Consolidation, Recovery and Restoration phases of major incidents;
The delivery and management of Major Incident Communications;
Chairing Post-Incident Review processes, and driving the associated change initiatives;
Partnering with key stakeholders
Service Delivery Managers, Technical Incident Teams, Change & Problem Management teams to identify and understand process vulnerabilities, change roadmaps, and potential workarounds;
Monitoring service quality delivered by each Tribe, Squad, Platform, Chapter and teams
Engaging with the Problem Management group, where root cause is unknown at the time of service restoration.

About You

You're a process driven, clear communicator and skilled problem solver, able to navigate through ambiguity in a calm and methodical manner to make data driven, risk sensitive decisions.
Your ability to rapidly identify and engage the correct colleagues, and lead a response team through a major incident will be essential to your success in this role.
In partnership with Technical Leads, your confidence in communicating will ensure that the decisions that are being made align well against our risk appetite and are accessed appropriately;
As an ITIL qualified professional, you will drive best practice outcomes in line with our Group values and the expectations of our customers.

Sidekick

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 23/02/2023