Member Services Officer - Melbourne, Australia - Bupa

Bupa

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It's a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

Our Member Services team is looking for experienced Member Service Advisors in fixed-term contract roles until the end of June 2023.

These roles are scheduled to commence late March.

About the Opportunity:

The Member Services role assists Bupa members through administration and phone service support, ensuring timely delivery, accuracy and consistency in accordance with published rules and agreed service standards.

Your responsibilities include:

Assess all transactions accurately with a high level of quality
Exceed the customers' expectations by providing a high level of customer service through all channels
Be accountable for personal and team compliance with internal policies, procedures, and codes and all applicable external laws, regulations, standards and industry codes
Actively participate as a team player to strive towards the overall performance of the Member Services Team

About you:

You will be inspired, driven and have the desire to work for a business that is committed towards their people, you will view this as an excellent opportunity to prove your skills and perhaps carve a new pathway in your career.

To be considered for this role, you will have:

Experience or extensive knowledge in the Customer Administration systems and processes.
Proven analytical and problemsolving skills, with ability to adopt a proactive stance towards resolving issues independently
Experience in customer service delivery through verbal and written mediums
Welldeveloped interpersonal skills with an ability to liaise with others to achieve outcomes and deliver a high quality, personalised service
Proven ability to prioritise, schedule and perform work to meet identified timeframes, commitments and customer service standards.
Fantastic ability to multitask whilst utilising speed and accuracy with data entry.

Benefits:

We care about you and in turn offer some outstanding benefits which include:

Discounts on our health insurance products, travel, car and home products, as well as discounts on Bupa services such as Dental and Optical
An additional annual leave day for you to focus on your wellbeing
An additional volunteer day each year for you to give back to your community

About Bupa:

Bupa is a value-driven organisation and strive to be the most customer centric healthcare business in the world. This is made possible by our people and we value each and every one of them. We've evolved from being simply a health insurer to a health and care company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life. If you've got the belief, the energy and the talent, come and join us. If you've got the belief, the drive and the talent, come and join us.

Bupa is an equal opportunity employer.

We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.

We encourage people from all backgrounds to apply.