Customer Service Representative - Sydney, Australia - Commonwealth Bank

Commonwealth Bank
Commonwealth Bank
Verified Company
Sydney, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

You are a hard worker who's driven to make a difference for our customer
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We are a diverse and inclusive team
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Together we can create brilliant customer experiences


Do Work that Matters


As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us.

You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.

You will work across a diverse breadth of enquiries, including:


  • Concierge and welcome calls
  • Missed payments and earlyintervention collections
  • Simple customer service enquiries

See Yourself in our Team


We currently have Casual positions available to start in
November , with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.

This is a hybrid position giving you the flexibility to work from home and the office.


We're Interested in hearing from people who

  • Genuinely care about the experience of customers
  • Have excellent communication skills
  • Have the ability to navigate new technology and computer systems
  • Are naturally curious, resilient, empathetic and adaptable
  • Have aspirations to grow their career with us

Hours and training
To be considered for this role you must have the following availability:

  • Available to work a minimum 15 hours per week, split over 3 shifts (minimum 5 hours per shift).
  • Available for at least one evening, and one Saturday shift per week.
  • Available to work from the Sydney office Eveleigh, NSW 57 Central Ave, once a fortnight. Outside of this, we'll do our best to accommodate your work preferences & availability
  • Training will commence in November with all new starters undergoing mandatory training for 4 weeks (15 hours per week). Please note, we cannot provide any time off during the training period.
  • Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
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Advertising End Date: 29/11/2023
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