Call Centre Operator - Gosford, Australia - Quay Appointments

Quay Appointments

Verified Company

Gosford, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Contract Type:

Contractor
Location:
Gosford
New South Wales
Industry:
NSW Government
Contact Name:
Sarah Bonzer
Contact Phone:
Date Published:
02May2023$32 per hour

Up to 6 Month Contract
Gosford location

Our client operates a large Customer Service Centre, delivering frontline support to the community.

They are looking for motivated and reliable problem-solvers to assist them in the delivery of their operational services during their peak activity period.

Benefits:

Work for one of the largest Government Departments
All equipment provided
Supportive and social team
4 week onsite training provided

Responsibilities:

Assist with general enquiries and information requests from external customers.
Consult with the team and supervisor when dealing with complex enquiries, issues or requests, and escalating as necessary.
Provide efficient data processing and record management services to facilitate accurate transaction processing
Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
Undertake administrative work as required to support the provision of high quality service delivery.

To be successful in this role you must have:

Previous experience working in a call centre or office environment.
Ability to problem solve, think critically about work tasks, and seek clarification when unsure.
Be able to work collaboratively as part of a team and show commitment to completing assigned work activities whilst meeting KPIS.
Demonstrated experience within high volume contact centres
Ability to navigate your way through multiple systems.

Please submit your resume as a word document, including your availability