Operations Lead - Perth, Australia - Suncorp Group

Suncorp Group
Suncorp Group
Verified Company
Perth, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Permanent opportunity:

-
Manage positive and meaningful relationships:


  • Perth CBD location


This is an exciting opportunity for you to use your comprehensive workers compensation and operations skills and knowledge in a proactive performance-based culture.


You will provide purposeful leadership and direction to create a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives
.


In this role, you will demonstrate the ability to manage positive relationships to co-ordinate activities; meet and maintain required standards and demonstrate continuous improvement in the execution of all business processes and initiatives.


What you'll do

  • Manage a team dedicated to providing support to our wider Claims Team
  • Manage, allocate and control operational and administration tasks
  • Collaborate with all key stakeholders to achieve SLA targets and objectives
  • Provide effective training to your team to allow our customers navigate the workers compensation process and efficiently and effectively process administration tasks to allow for and exceptional customer experience
  • Collaborate with Operations Manager, Technical Specialist, Injury Management Specialist and Team Leaders to identify appropriate strategies for the management of a specific cohort of claims
  • Work proactively with external and internal providers to deliver best in class service standards
  • Ensure your team accurately assess each claim and process in line with legislative and regulatory requirements.

What you'll bring

  • Demonstrated Workers Compensation and Operations experience
  • Proven leadership experience
  • Mentoring and Coaching skills
  • Strong ability to work cross functionally, build internal relationships and communication skills
  • Ability to make effective decisions in a timely manner and in line with delegated authority
  • Ability to convey and explain information coherently and confidently both written and oral.

What we can offer you

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on worklife balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)


Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing.

With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people.

We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.


Employee benefits | Suncorp Group
Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Money magazine's Bank of the Year and Business Bank for the fourth consecutive year
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia
  • Employer of Choice for Gender Equality for sixth consecutive year
  • At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

Advertised: 17 May 2024 AUS Eastern Standard Time

Applications close: 31 May 2024 AUS Eastern Standard Time
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