Sales Support Specialist - Perth, Australia - VOCUS

VOCUS

Verified Company

Perth, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Flexible, supportive & collaborative team

Hybrid Working 2 days in the office, 3 days WFH
Do it. Own it. Love it

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to

Do it. Own it. Love it. and that's why they choose to work for us. Here, it's never just a job - we care about what we do and the impact we have, and that's what connects us.

As our new Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the Enterprise & Govt sales team, improve the customer experience of order management and onboarding and seeks to improve the sales outcomes for Vocus.

Other responsibilities but not limited to, are:

Responsibilities:

Build highly effective working relationships and rapport with the Enterprise and Government Sales Team
Sales process checks and validations to support commercial close
Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teams
Triage order submission failures and onhold orders requiring action on behalf of the sales team and manage to completion.
Monitoring of orders through delivery phase and to correct first bill
Perform customer onboarding process eg. including welcome communications, customer portal setup and enablement.

Skills:

At least 35 years in similar role experience in the Telecommunications industry preferred
Exposure to working in Enterprise customer orders
High proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systems
High attention to detail and organisational skills
Excellent written and verbal communication skills
High technical aptitude to understand complex ICT products

Vocus Vibes & Perks

Diverse team with supportive culture
Comprehensive ongoing training, support & development provided
Hybrid working arrangements
Leave offerings anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
Study assistance programs to excel your leading and development
Health & wellbeing support and initiatives

LI-VOC

LI- Hybrid