Service Designers - Melbourne, Australia - Halcyon Knights

Halcyon Knights

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Contract to 30 June months extension

Hybrid / Remote work
Canberra, Melbourne or Sydney
Federal Government Contract

We are seeking multiple
Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions.

As a Service Designer, you will play a crucial role in driving a human-centric and holistic approach to service delivery.

You will help design and guide solutions for multiple, multi-year projects that cut across different program areas, including the transformation and uplift of government programs.

Key Responsibilities:

Lead and plan endtoend service design engagements.
Collaborate with multidisciplinary teams and effectively communicate and manage relationships with internal and external stakeholders.
Utilize data and qualitative insights to design innovative solutions.
Understand and articulate how services need to change to meet user, business, and government needs, including the creation of service blueprints.
Define and communicate customer and business needs.
Work with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms, including dependencies between projects and products.
Plan and conduct user research and usability tests to ensure effective design solutions.
Support IT delivery teams in understanding requirements for taking a service live.
Assist Product Owners in translating service blueprints into work packages for delivery teams.
Define key metrics and measurements to evaluate impact and support executives in using data for continuous improvement.

Essential Criteria:

Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and actionable insights for service and experience improvement.
Ability to oversee and participate in research activities, utilizing qualitative and quantitative data to drive improvements.
Experience working in an Agile team, including scoping and breaking down work into design deliverables within set timeboxes.
Proficiency in using design software such as Miro, Figma, Microsoft PowerPoint, and other relevant tools to effectively communicate designs to executive and delivery teams.

Desirable Criteria:

Understanding of the Australian Government's Digital Service Standard and/or the UK Design Council's Double Diamond Model.
Experience working in a design capacity for a federal government agency.
Versatility across various user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping, and testing.

If you are a talented and experienced Service Designer who is passionate about driving impactful change through innovative service design, we would love to hear from you.

Locations: