Guest Service Agent - Chatswood, Australia - Mantra Chatswood

Mantra Chatswood
Mantra Chatswood
Verified Company
Chatswood, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Mantra Chatswood is located in the centre of Chatswood, a thriving business and shopping district, 10km north of Sydney's CBD. The hotel offers contemporary, apartment style accommodation, featuring 165 Studio, one and two bedroom apartments; each stylishly decorated and equipped to cater to all Sydney accommodation travel needs.


We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a
Guest Service Agent (receptionist).


As our next Guest Service Agent, you will:

  • Oversee the daily operations of the property
  • Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
  • Supervise and monitor Team Members with true leadership ability that motivates the entire team
  • Provide a high level of customer service and a genuine personable service style that blows our guests away
  • Assist in the preparation of rosters and use Excel on a daily basis

What we are looking for:


  • A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
  • The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
  • The flexibility to work shifts including early mornings, evenings and weekends
  • A person with proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS advantageous but not necessary
  • Someone with previous experience in a Front Office hospitality role

Why work for Accor?


With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.


Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of exclusive rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
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