Ict Infrastructure Support Officer - Geelong, Australia - face2face Recruitment

face2face Recruitment

Verified Company

Geelong, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

face2face reference:577357

Location:
Geelong (VIC), Midland (WA) & Brisbane (QLD)

Hours:
Full time

Contract length:12 months + 1x 12 months extension - pending approval

Entry requirements:
Australian Citizenship

Pay range:
$ $65.00 p/h inc super

About the role:

As a Network and Unified Communication Officer, you will become pivotal in the support and operation of the Agency's onsite data networks and unified communication hardware and services.

Working closely with senior engineers, you will work collaboratively with ICT Operations and the Agency more broadly. This includes configuring, maintaining, supporting, and optimising all new and existing network and communications systems.

You'll be assigned tasks, as well as assisting the broader team, leveraging your knowledge and experience to resolve issues and deliver solutions.

You will be comfortable working collaboratively with both technical and non-technical people and have the right attitude towards adopting new technologies and expanding your professional knowledge.

The position requires maintaining positive relationships with key internal and external stakeholders.

Duties

Work as an onsite liaison to both senior technical staff and vendors.
Support the Agency's telephony and unified communications services, including video conferencing and audiovisual technologies.
Providing support for physical network services onsite, including hardware replacements, patching and break fix troubleshooting.
Provide support on the M365 platform.
Assist with asset logistic requirements, including receipt and distribution.

Required experience/skills

Demonstrated minimum of 3 years' experience in ICT operations roles
Experience covering Infrastructure, Telephony and Networks
Sound understanding of ITIL best practice
Demonstrated high level conceptual, analytical, and problemsolving skills, and the ability to develop creative and innovative solutions to difficult and complex problems
Demonstrated high level customer service and support skills

Lisa Whitehorn

APS #ICT