Helpdesk Coordinator - Perth, Australia - Wolfe Co

Wolfe Co
Wolfe Co
Verified Company
Perth, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description
Helpdesk Coordination

  • Ticket Management
  • Mining


Helpdesk Coordinator with solid ticket management, allocation & procedures experience as well as a background with different IT requests and ticket resolution experience needed for a 6-month contract role in the CBD for a large mining firm.

With the likely potential to go permanent after.


$Day Rate (Negotiable dependent on experience)

6 Months Contract (Strong potential to go permanent at the end or extend)

Perth CBD

The client is a large well known mining firm who are looking to compete with the tier ones in the next few years due to large growth.

For this role, they require a helpdesk coordinator who has managed ticket allocation and procedures as well as having a strong background in ticket resolution so there will be requirements to support internal staff members.

There will be no man management, so this is not a helpdesk manager role, this is more focused on making sure tickets go to where they need to and help ensure the smooth running of the helpdesk.

Any experience within the resource industry would be a large benefit as there are specific resource industry systems in place.


Essential Experience
Ticket Management - Allocation

Ticket Resolution

Service Desk Procedures

Varied IT Requests


Desirable
Resource Industry Experience


If you are interested in this role and have the relevant experience please send me your up-to-date CV and I will reply at my earliest opportunity.

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