Operations Lead - Warabrook, Australia - ConnectAbility Australia

ConnectAbility Australia
ConnectAbility Australia
Verified Company
Warabrook, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

Founded in 1992, ConnectAbility Australia has proudly provided a broad range of personalised supports for a range of services for people with disabilities, throughout Newcastle, Lake Macquarie, Port Stephens, Maitland, other Lower Hunter local government areas and on the Central Coast.


As a recognised leader and in support of high-quality service delivery, we now have the opportunity for a highly motivated Operations Lead to join our team.


About the role


We are seeking an experience person with a positive attitude, strong work ethics and the commitment to supporting the efficient operations of the organisation.


Key Responsibilities
Every day will be different, but the main responsibilities will include;

  • To oversee the daily operations of Community Living homes.
  • Work collaboratively whilst maintaining and building relationships with customers, teams, support coordinators and advocates to facilitate positive outcome for customers.
  • Liaise with staff to deliver supports inline with support plans funding and customer choices.
  • Coordinate, recruit, train, mentor and supervise Community Living staff. Assisting with retention strategy.
  • Maintain customer specific record and specific documentation.
  • Monitor service provisions in line with funding budgets.
  • Review and complete restrictive practice reporting within the required timeframe and to the required authorities.
  • Submit reportable incidents.
  • Assisting with oncall on a rotating basis and occasionally outofhours visits to homes.
  • Contribute to strategy development, and lead the execution of operational plans to deliver excellent support to participants and ensure the continued growth and expansion of ConnectAbility.
  • Promoting ConnectAbility to the community through public events, functions and forum.

Essential Criteria

  • Industry recognised qualifications or relevant industry experience.
  • Demonstrated ability and commitment to the principles of personcentred practice and outcomes.
  • Demonstrated complex solutionbased care planning for participants with complex health needs.
  • Welldeveloped communication skills and interpersonal skills including the ability to effectively work and communicate with stakeholders.
  • The ability to handle sensitive matters discreetly, display empathy and maintain confidentiality.
  • Experience in the NDIS disability industry with a sound working knowledge of NDIS plans (including interpretation and implementation) funding models and requirements such as experience in roster of care and monitoring service provision.
  • Demonstrated ability to maintain budgets and provide corrective action to changing customer budgets.
  • Experience in submitting and monitoring reportable incidents to the NDIS Quality & Safeguards Commission.
  • Demonstrated experience with Restrictive Practice Authorisation leading panels and submissions to The NDIS Quality & Safeguard Commission & Department Communities and Justice.
  • Experience leading and managing a team of staff and all aspects of recruitment, onboarding and induction, performance management and support of staff.
  • Demonstrated organisational skills including the ability to prioritise, multitask and balance strategic and operational roles.
  • Demonstrated ability to conduct analysis, produce reports & prepare presentations.
  • Commitment to visit homes out of normal business hours.
  • Demonstrated ability to work within ConnectAbility Australia's Mission and Values.
  • Current NDIS Worker Screening Check, Working with Children Check, and drivers licence.

What we can offer you

  • Opportunity to facilitate and grow the Community Living model at ConnectAbility.
  • Competitive remunerations package and salary sacrificing including a personal car.
  • Professional development and support.
  • Working with a team of professional whose common goal is to enrich the lives of others.
  • Opportunity to work with an industry recognised leader.

How do I apply
**Closing date: midnight Sunday 10 March 2024.
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