Product and Offer Support Specialist - Hawthorne, Australia - ALH Group

ALH Group

Verified Company

Hawthorne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Us

At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments.

We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to bring every pub's story to life meaningfully for the locals.

As part of Endeavour Group, we are united behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 350+ hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH.

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses.

With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company.

Join the team at an exciting time in their evolution

Product & Offer Support Specialist (Food)

Work across a National platform (350+ Venues and growing)

Belong in a team ranked #2 on Randstad's 2023 Top Employers List

Flexible home-base location

About the Opportunity

In this new role as the Product & Offer Support Specialist (Food), you will be responsible for the seamless coordination and efficient management of activities within the system (Sysnet and Order & Pay).

You will maintain accurate and up-to-date product information, facilitate menu changes, support hotel teams, and enhance overall operational agility.

You will play a vital role in optimising our food offerings, promotions, pricing, and range across all of our venues, nation-wide.

A day in the life of a Product & Offer Support Specialist (Food) at ALH

Coordinate and maintain offer management & data integrity:
Oversee and coordinate ongoing activities in the Point of Sale and Order & Pay systems
Facilitate offers, promotions, pricing, range, and menu changes
Ensure accurate product information, inventory management, and ranging in hotels
Support Hotel Teams and Operational Agility:
Build an end-to-end framework to support hotel teams in operating with agility.
Enable hotel teams to request changes efficiently and effectively.
Collaborate with key stakeholders to streamline processes and enhance operational flexibility.
Manage Summer/Winter Menu Change Process:
Take ownership of the entire menu change process for summer and winter seasons.
Collaborate closely with relevant stakeholders to ensure a smooth transition.
Establish and Maintain Service Desk Reports:
Create and maintain reports in the service desk to monitor and improve SLAs.
Continuously seek opportunities for improvement and efficiency enhancements.
Manage Pricing Changes and Promotional Data Entry:
Oversee out-of-cycle pricing changes within our food offering.
Ensure accurate and timely data entry for food promotions.
Facilitate Food Setup for New Acquisitions:
Manage the end-to-end setup of food offerings for all new acquisitions.
Collaborate with crossfunctional teams, including food procurement and bars, to ensure seamless integration.
Collaborate Across Teams and Drive Efficiencies:
Foster collaboration and effective communication with food procurement and bars teams.
Identify opportunities for process improvements and support efficiency initiatives.
Share ideas, role model organisational values, and drive continuous improvement within the team.

What you'll need to succeed

Ability to deliver timely and effective communication with broader team and supplier networks.
Intermediate to advanced Google Sheets/Microsoft Excel proficiency
Knowledge of Sysnet stock system and Hospitality Order & Pay system desirable
Hospitality or venue knowledge desirable

How will you be rewarded?

Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy's, etc) as well as discounts at our ALH Venues
Training and development we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
An exciting career as our business grows, so do the opportunities for our people
Headspace days no meetings company wide.
Flexible working arrangements are encouraged and our norm

Grow with Endeavour Group
Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy's, ALH and Pinnacle Drinks.

We are focused on growing and transforming our businesses to meet the changing needs of customers and we're driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deepl