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    Hotel Duty Manager - Brisbane, Australia - Echo Entertainment Group

    Echo Entertainment Group
    Echo Entertainment Group Brisbane, Australia

    6 days ago

    Default job background
    Permanent Full time
    Description

    We seek a dynamic individual for the role of Hotel Duty Manager, overseeing and supporting the daily operations of the Hotel and Hotel Food and Beverage Departments, with a primary focus on critical areas like the Front Desk, Reservations, and Concierge. This job needs someone who can create amazing guest experiences and truly capture the essence of exceptional hospitality.

    When you join our world-class team, you'll become a part of the iconic five-star Treasury Hotel, where each room is a testament to unique luxury nestled in the heart of Brisbane's CBD.

    What's your role:

  • Ensure a high standard of service and attention to detail within the department.
  • Demonstrate strong leadership, excellent communication, and effective interpersonal skills.
  • Proactively address challenges, provide feedback on staff performance, and uphold employee discipline.
  • Direct and manage departmental operations, overseeing key responsibilities such as scheduling, training, upholding customer service standards, and performance management.
  • Address guest feedback in a timely manner to ensure maximum guest satisfaction.
  • Represent hotel senior leadership in their absence and perform related duties.
  • Lead by example in presentation, customer care, commitment, and professionalism.

    • What We're Seeking:

  • Guest focused with a commitment to delivering excellent customer service, and prior experience in a luxury 5-star property.
  • Demonstrate a composed demeanour, particularly in challenging situations, and possess the ability to effectively navigate conflicts towards successful resolution.
  • High level of communication and organisational skills
  • Maintain a sales-focused mindset to promote room upsells and cross-departmental upselling opportunities consistently.
  • Sound knowledge of Opera Front Office System is preferred.
  • Availability to work on a 24/7 rotating roster.

    • Our Benefits:

  • Enjoy a complimentary buffet meal during every shift.
  • Your uniform will be laundered and prepared for you daily on-site.
  • Access to discounted parking within the city
  • Up to 30% discounts available at our award-winning restaurants and hotel accommodations
  • Embark on a journey of career growth, training, and courses through The Star Academy, opening limitless career pathways.
  • Become part of an organization that values diversity, teamwork, and encourages you to bring your authentic self.

    • Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

    About Us:

    Treasury Brisbane embodies the opulence of a five-star hotel, the excitement of a 24-hour casino, the allure of live entertainment, the elegance of exclusive fashion events, and the delight of unique dining experiences.

    Our Culture

    At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

    The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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