Team Leader, Home Claims - West Perth, Australia - Royal Automobile Club of WA

Royal Automobile Club of WA

Verified Company

West Perth, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

With over 1.2 million members RAC is one of WA's most iconic and trusted brands.

We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA.

"

We have an exciting opportunity for an enthusiastic individual to join the Home Claims team as Team Leader.

Reporting to the Manager of Home Claims, you will be responsible for leading a team of Home Claims specialists, it will be your responsibility to drive optimal operating performance within the Home Claims function, whilst ensuring a consistent delivery of service to our members.

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person.

Your strength in managing people, engaging your team, and importantly setting and achieving results is essential.

We offer attractive working hours which is structured as follows:

Week am
3.30pm (West Perth Office based)
Week am

- 5.00pm (Working from home)

This role is a Full Time, permanent position.

What's the role?

Driving team engagement, motivation and recognition
Ensuring the settlement of home building claims are handled in line with RAC policy
Act as a referral and escalation point for both internal and external stakeholders
Provide guidance and support for the team through continued coaching and feedback
Motivate and recognise team and individual efforts
Monitor statistics and team performance against KPI and member service targets
Assess, develop and implement continuous improvement initiatives
Identify skills and knowledge gaps and assist with upskilling and coaching initiatives
Undertake recruitment and on boarding activities
Ensure adherence to RACI processes and home claim procedures through regular audits and reviews

What are we looking for?

A seasoned customer service professional with strong team leadership skills
Insurance experience is highly desirable, in particular within the Home Claims space
Demonstrated capacity to deliver desired results
A people motivator with an empowering and engaging approach
Ability in demonstrating empathy and resilience in assisting members in difficult situations
Proven ability to understand and explain in depth processes and best practice
Proactive, achievement oriented and a "cando" attitude

What can we offer you?

A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 22nd April 2024

BetterJourneysRAC

LI-LH1