Business Support Administration Assistant - Melbourne City Centre, Australia - Department of Health

Department of Health
Department of Health
Verified Company
Melbourne City Centre, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description
***: In support of the Business Support initiative, you will be allocated to a team or a project (maximum 8-week period) before rotating between teams to assist them to meet their business needs. This will encourage you to expand your department knowledge and skills across multiple systems and business units (see DFFH-DH Shared Corporate Services - Common Corporate Support for information on some of these areas) and enable you to take initiative to provide feedback and recommend improved processes from your experience.
Accountabilities

  • Deliver an exceptional customer experience for a diverse range of shared services offered by the Common Corporate Support Branch.
  • Under general supervision, provide a range of administrative and project support functions, including but not limited to, payroll and payment services, assets management; fleet management; technology, information and records management; procurement and finance.
  • Utilise corporate systems, databases, spreadsheets and registers using standard software, to support service level agreements.
  • Support the continuous improvement initiatives by recommending improvements to processes.
  • Work flexibly and collaboratively across the business to develop and foster strong positive relationships with stakeholders to facilitate a partnership approach.
  • Provide timely and accurate information to enquiries via Customer Care , OurService and other touchpoints, by exercising professional judgement and providing general information and guidance on business processes and associated requirements in accordance with Departmental policies and processes.
  • Effectively engage and operate as a member of the Customer Care team, regularly contributing to team meetings, planning, supporting team members and implementing change.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
Mandatory Vaccination Policy


HOW TO APPLY:


For this position, you are not required to address each of the key selection criteria in a separate written document.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health
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