Training Specialist - Melbourne, Australia - Mercer

Mercer

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Training Specialist

What can you expect?

What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible.

Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded.

We pride ourselves on providing outstanding career development, learning opportunities, financial rewards and we are committed to making your journey with us FUN.

- _ Voted #1 HR Consulting Company Globally_
- _ Melbourne CBD (Docklands) Hybrid office and work from home environment_
- _ Great Package _
- _Great time to join this global organisation in Growth Phase _

What is in it for you?
At Mercer, we recognize that our most important asset is our people.

We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more

Flexible hybrid work environment
Leading training and development programs
Professional environment where your career path really matters and is supported in our global organization
Great team of energetic and supportive colleagues
Genuine work life balance

We will count on you to:

This role sits within the Learning and Insights team and primarily provides effective training services to Mercer's Financial Services Contact Centre teams.

The role also supports the delivery of learning across other key areas of responsibility for the team where necessary.

Responsibilities;

Design, deliver, assess and evaluate face to face, virtual / digital and elearning programs
Conduct agile, Innovative and empathetic adaptation of programs to align with current environments / working conditions
Perform considered evaluation of program content, delivery, industry trends, assessment results and feedback and enact plans designed to optimize the programs produced for the Contact Centre.
Develop mastery of all of the platforms required to execute on the team's delivery and evaluation strategy, including administration and scheduling
Participate in ongoing and persistent upskilling to ensure that the delivery of programs is aligned with current regulatory, economic and internal environment in addition to contemporary learning trends and innovations.
Collaborate with internal stakeholders to deliver impactful and agile programs related to Contact Centre requirements.
Support the delivery of other programs to deliver on functional strategy, in addition to enterprise wide initiatives where required

What you need to have:

Strong verbal, written and interpersonal communication skills
2+ years face to face learning & development design and delivery
Demonstrative experience in the use of elearning, Learning Management Systems and Digital Facilitation Tools
Demonstrable expertise in customer service (superannuation experience preferred)
A strong understanding of adult learning principles and a willingness to accelerate your skills in this area
An ability to analyse results and identify opportunities to improve
An ability to think strategically and identify potential challenges and risks to the induction process
An ability to work flexibly in a dynamic and agile team, to deadlines and with a focus on producing superior outcomes that meet the needs of the Helpline

About us:

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.