Credit and Accounts Receivable Manager - The Rocks, Australia - Shangri-La Sydney

Shangri-La Sydney
Shangri-La Sydney
Verified Company
The Rocks, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Duties and Responsibilities:


  • Ensures that policies and procedures contained in the Shangri-La Sydney Credit Manual are observed.
  • Process commissions for local, overseas, and online travel agents.
  • Perform and overview payment reconciliations of bank, credit card and online channels.
  • Review and process refunds and AR adjustments in line with approval process.
  • Weekly review of open folios to identify the cause and connect with other departments to close in due timelines.
  • Liaises with all departments regarding credit issues.
  • Conduct monthly credit meetings with departments to
  • Handles all investigations and replies to all credit correspondence received through the mail.
  • Justifies approval of credit to guests and other customers, within limits of authority and according to established Credit policies and procedures.
  • Conducts credit investigations through authorised agencies and other sources, so than an intelligent and accurate appraisal of the customer's worth, character and ability to pay may be ascertained and justified.
  • Regularly followsup on the collection of accounts receivable in a firm but diplomatic manner, calculated to produce results while maintaining goodwill.
  • Reports immediately, any unfavourable credit standing information on customers to the Financial Controller for appropriate decision and actions.
  • Reviews and analyses the Accounts Receivable Aging report and supporting documents to verify the accuracy of the balance of receivables.
  • Recommends cancellation of credit facilities extended to individuals and companies, as well as the writeoff of nonreliable accounts receivables. Recommends and takes appropriate action, including legal action where necessary, for bad debts.
  • Informs Sales and Marketing and other departments concerned regarding cancelled or suspended credit customers.
  • Handles implementation of internal credit card facilities and enquiries on same.
  • Attends to all customer complaints, requests and inquiries pertaining to accounts, credit and other related matters.
  • Manages Tenants contracts and billings.
  • Create master accounts in PMS.
  • Administrates and processes Contra Agreements.
  • Conducts orientation for new hires for the Accounts Receivable section, advising them in writing of the standards against which their performance would be evaluated.
  • Appraises performance of subordinates every six months and recommends appropriate action based on the results of rating
  • Identifies training needs of personnel in the Accounts Receivable section.
  • Other duties as assigned by the Area Financial Controller/Financial Controller, Assistant Financial Controller and Finance Manager.

Qualifications:


  • At least 5 years experience in Credit Management Role preferably in a Hotel with Opera PMS.
  • Preferably 3 years of Hotel Experience
  • Accounting Diploma/Certificate or international equivalent
  • Attained certificate in Accounting and bookkeeping
  • Strong interpersonal & organisational skills
  • Results driven
  • Problem Solver
  • Strong Multitasker
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