Service Desk Agent - Melbourne, Australia - Property Exchange Australia Limited

Property Exchange Australia Limited

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hi, we're PEXA
We know you'll Google us before applying, so let's keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one.

Our solution is a world-first, with over 500 people across Australia and an expanding international team, we're helping 20,000+ families into their homes each week.

We're passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold.

Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.

We're growing fast, that is where you come in.

Why become a PEXArian?
Great question Being a PEXArian is so much more than just a job.

We're a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we're proud to admit it Creating brilliant experiences for our members and their clients wouldn't be possible without ensuring we deliver an exceptional employee experience.

Here's a snapshot of what your life at PEXA could look like:

Your growth:
We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.

Your wellness:

We care about your holistic wellbeing - take advantage of our ergonomic environment, a fully stocked kitchen, four wellness days, a $250 wellness subsidy as well as lunch and learn sessions to support your financial wellbeing.

Your work/life blend:

We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work.

Your family:

With a range of benefits aimed at supporting your family including access to a subsidised school holiday program, when we say, 'welcome to the family', we really mean it

A day in the life:
Our people are our customers.
The Service Desk Agent will be a member of The Hub service desk team. The role will be responsible for providing service desk support to PEXArians across the range of services provided by Workplace Technology

Key Accountabilities

Provide hardware and software support for enduser and office technology devices including:
Desktop and laptop PCs (Mac and Windows)

- o Mobile devices

Tablets and phones (iOS and Android)

- o Office technology facilities

AV devices, Printers, Scanners, Portable Wireless hotspots, etc.

- o Software installation and Activation

Research, troubleshoot, diagnose and identify solutions to resolve enduser problems.
Ensure proper recording of tickets and timely closure of incidents and requests tickets.
Image and configure new and existing laptops per SOE.
Deploy patches and updates to enduser devices.
Process onboarding requests for new joiners, including provision of enduser devices and required systems access.
Process offboarding requests for leavers.
Administer procurement of hardware and software (monitor stock levels of hardware, obtain quotes, obtain approvals, place orders, receive items).

Skills and Experience

Must have demonstrated customer service experience in a technical role.
Must have strong skills in interacting with technology users to establish what the problem is and clearly explain solutions.
Must have strong knowledge of Windows computing environment; knowledge of Mac computing environment would be desirable.
Must have strong problemsolving, troubleshooting and diagnostic skills and experience.
Must have strong communication skills: listening and understanding; verbal and written communication.
Experience in working with vendors for supply of hardware and software would be desirable.

Key Attributes

A passion for creating a great people experience through building strong relationships with and problem solving for key stakeholders
A cando positive attitude with a strong customer service orientation
Able to thrive under pressure, with strong initiative and drive
Proactive and flexible; able to multitask and switch focus quickly to ensure priorities are delivered on time

**Sounds like you?