Client Services Officer - Melbourne, Australia - Department of Transport and Planning

Department of Transport and Planning

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Melbourne | CBD

Job type:
Full Time - Fixed Term

Organisation:
Department of Transport and Planning

Salary:
$74,580 - $82,571

Occupation:
Administration/Secretarial

Reference: 3953

About the Role

This is an FIXED TERM Opportunity
PD link here. Client Services Officer PD 2024 Fixed term

Position Outcomes / Accountabilities

Undertake a range of administrative activities and maintain office systems to support the Client Services team. Activities include digital filing, processing correspondence, preparing letters, maintaining procedure manuals and account payment/refund processing.
Provide a high level of customer service by responding to a broad range of public transport and clearway parking infringement enquiries from a range of internal and external stakeholders.
Undertake processing of all relevant data associated with public transport infringements, offence reports and other legal services databases.
Communicate with financial institutions regarding disputes and resolution of payment transactions.
Strive for regulatory excellence through integrity, empathetic engagement and competence and uphold the VPS code of Conduct, values and behaviours.
Work collaboratively with teams across the branch to ensure that accurate information and advice is provided, and that policies and legislation are followed.
Proactively contribute to continuous improvement in systems and procedures in order for the branch to deliver regulatory activities effectively

Key Selection Criteria
Other knowledge and skills include but are not limited to:

Ability to seek opportunities to innovate for continuous improvement to improve outcomes, quality and efficiency of work.
Capable of resolving issues through deep understanding or interpretation of existing guidelines.
Able to prepare and deliver logical sequential and succinct presentations and use clear and concise language.
Ability to take steps to add value for clients or stakeholders and constructively deal with stakeholder issues
Capable of identifying and responding to customer requirements and ensure outcomes are delivered.

Qualifications and Experience

Desirable

Previous experience in a similar role is highly desirable.

What we offer

Meaningful work making Victorian communities more accessible and liveable.
Professional growth and development opportunities across the department and the wider Victorian Public Services
A hybrid working model focused on collaboration and teamwork.
Optimal worklife balance initiatives including flexible working arrangements.
We prioritise the development of a safe and inclusive culture.

Cultural Values

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds.

At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction.

This empowers our employees to effectively contribute to our goals.

How to Apply
Click the '
Apply' button and follow the prompts. Applications should include a resume and a cover letter. Applications close
11.00pm on Sunday the 19 of May 2024. For further information about the role please contact