Service Coordinator - Brisbane, Australia - Queensland Health

Queensland Health

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Your key responsibilities include:

Provide leadership and management in the coordination of the activities of the work unit, including workload monitoring, to achieve the efficient and accurate delivery of payroll outcomes to customers.
Communicate performance levels and other servicerelated measures to promote engagement, ownership, commitment to service standards and performance accountability against stipulated benchmarks.
Identify system and business process improvement opportunities and escalate to decision making positions or committees.
Provide support to the Service Leader of the unit to achieve expected outcomes
Collaborate with the Service Leader and Manager Service Delivery to develop and maintain key relationships which ensure the effective and efficient delivery of a valued Payroll Service.
Coordinate the induction, training and development of staff within the work unit to ensure accurate processing of payrollrelated documentation.
Undertake change management activities within the work unit to achieve efficiencies and required outcomes of the change while encouraging staff ideas and feedback and supporting staff in adaptability to change.

To be successful you will need the following key competencies including:

Demonstrated ability in the co-ordination and management of a service to ensure provision of quality customer services within a complex and diverse environment.
Demonstrated ability to build and sustain a relationshipbased culture with a customer service team, involving active and regular engagement focussed on individual and team success.
Knowledge or demonstrated ability to acquire the knowledge to provide accurate advice to Payroll & Establishment Services in accordance with relevant legislation, Directives, awards, policies and procedures.
Proven advanced written, negotiation, consultative, interpersonal, problem solving and strategic management skills in an environment of organisational change and evolution.

How to apply:

Please provide the following information to the panel to assess your suitability:

Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
A statement of suitability of no more than two pages addressing your ability to meet the requirements of the role.
Please attach relevant qualification and vaccination evidence.

This work is licensed under a Creative Commons Attribution 3.0 Australia License.