Retail Sales Assistant - Rhodes, Australia - IKEA
Description
Who you are
IKEA Australia will be opening a Planning Studio in the Northern Beaches This is an exciting opportunity for us to bring IKEA to the many people.
You are someone who demonstrates a passion for IKEA products and actively learn about their features and benefits and share this knowledge with customers and co-workers.
You show a calm and confident approach along with strong communication and customer skills, ensuring we keep the customer in mind no matter what we do.
Responsibilities:
As an Retail Sales Assistant, your responsibilities will include, but not be limited to:
- Approach arriving and browsing customers and identify their overall need to support them in the best way by asking the right questions.
- Support and consult the selfplanning customer, identify opportunities and check the selfplanned solution by securing a good process from the beginning.
- Prepare meetings with customers and lead in a 1:1 appointment through your planning proposal by communicating benefits and adapting through understanding the customer feedback to convert the planning offer into an order.
- Offer all relevant available services, finalise, reassure and complement the shopping cart to give the customers a good feeling. Guide the customer through the payment process and contact the customer for after sales service.
- Secure an efficient return process including system handling and if needed communication with the store and return goods handling.
- Practise Active Selling whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products.
- Prepare product presentation and secure merchandising basics. Ensure all customer material and digital solutions are ready to use to give customers a positive shopping experience.
- Demonstrate IKEA values and sustainability commitments to emphasise the difference between IKEA and all other Furniture Sellers.
Our mission is to enable extraordinary growth in a new era by creating a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA, securing efficient processes and operations in the market.
These roles are permanent part time (40-6-hrs/fortnight) and full time based in the Plan & Order Point, Northern Beaches.
Recruitment process:
- If successful, you will be invited to a facetoface interview at IKEA Rhodes.
- If successful for a position, your start date may be from late January 2023 onwards.
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