Guest Relations Manager - Perth, Australia - Hilton

Hilton

Verified Company

Perth, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What is it like to work for Hilton?
Hilton is a leading global hospitality company.

As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10.

For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality.

And, our amazing Team members are at the heart of it all For this reason, we value and reward our staff with the following:

Collaborative and supportive team environment
Experience in a variety of settings
Ability to learn, develop skillsets, and grow a hospitality career across the globe
Competitive award rates, plus superannuation and free duty meals
Discounted stays at any of Hilton's 7000 connected partners in over 123 countries

What is a typical day as a Guest Relations Manager?

Arrive and start the day with the collaborative and supportive team at the lively 100 James Street
Proudly and professionally wearing the DoubleTree brand of friendly and helpful service with your own flair and personality
Meet, greet, and direct all of our valued VIP and longstay guests with the highest customer service
Acting as main pointofcontact for these guests and ensuring hotel is prepared to offer appropriate services
Briefing relevant hotel departments on requirements
Following procedures and ensuring attentiontodetail for all data processing
Fulfil comprehensive guest assistance and create unforgettable experiences
Responding promptly to all guest queries and special requests, offering unique solutions
Knowing the hotel's facilities and services, going the extra mile
Remaining calm and alert, being helpful to all guests and team members
Seeking frequent feedback from guests
Work with the team and capitalize on the opportunity to thrive with the Hilton family
Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
Operating safely for the best interests of all parties, making smart choices and remaining diligent in our service
Welcoming all learning opportunities as they arise, creating a cultivating environment

Who is our ideal Guest Relations Manager?

Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
Strong English writing/reading/speaking communication, with a bonus for those who are multilingual
Proficient technology skills and attentiontodetail, with a protection of confidential information
Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
Experience and understanding of the hospitality industry and leadership, recognizing the importance of this role in the guest experience

With over 7000 hotels in over 123 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here:
to spread the light and warmth of hospitality around the world.

We are Hilton. We are hospitality.