IT Support Manager - Sydney, Australia - VOCUS

VOCUS
VOCUS
Verified Company
Sydney, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description
Passionate & collaborative team with supportive culture

  • Flexible work 2 days in the office, 3 days WFH
  • Generous discounts on power, gas, mobile and internet
Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to

Do it. Own it. Love it. and that's why they choose to work for us. Here, it's never just a job - we care about what we do and the impact we have, and that's what connects us.


About the Role

Vocus are seeking a skilled, engaging and people-centric IT Support Manager to join the team; based in either Sydney, New South Wales or Melbourne, Victoria.

The IT Support Manager is responsible for planning, coordinating, implementing and maintaining Vocus' Corporate IT systems and services, with a focus on maximum availability and performance to customers.

Your key responsibilities in this role will include, but are not limited to:

  • Establishing service level agreements for IT support and implementing programs to achieve objectives.
  • Monitoring IT support performance against service level agreements and presenting associated performance reports to Senior Management.
  • Managing and coordinating IT support staff, including workload management, task allocation and professional development.
  • Establishing quality systems, policies and procedures to ensure seamless IT support is provided to all users.
  • Ensuring seamless communication/escalation procedures are establishedand maintained between Helpdesk, Desktop Supportand Infrastructure employees.
  • Ensuring the necessary IT training and education services are providedto end users.
  • Working in conjunction with project managers and other technical teams to coordinate the continual upgrading of IT systems
***
About You

  • Strong experience in managing corporate IT Support at all levels.
  • Strong understanding of technical issue resolution workflow and systems.
  • Excellent people management & leadership skills. Able to manage multiple direct reports and prioritise work
  • Ability to build & maintain strong relationships with vendors, internal & external stakeholders
  • Excellent communication skills, both written and verbal. Able to present to executive stakeholders in an engaging manner.
  • Absolute focus on service to users.

Vocus Vibes & Perks

  • Passionate & collaborative team with supportive culture
  • Comprehensive ongoing training, support & development provided
  • Opportunity to influence change and process
  • Hybrid working arrangement 2 days in the office, 3 days working from home per week
  • Generous discounts on power, gas, mobile and internet
- reduce your bills Additional discounts to over 400 retailers.

  • Leave offerings anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
  • Study assistance programs to excel your leading and development
  • Health & wellbeing support and initiatives
LI-Hybrid

LI-Voc
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