CRM and Data Specialist - Regents Park, Australia - Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA)

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA)

Verified Company

Regents Park, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:

NSW
Regents Park
Employment Type:

Full-Time Permanent

Department:
National Sales
About the Company

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems.

In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE, as Australia's Best Brand of Air Conditioner for six (6) years in a row.

As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

About The Role
We are looking for a Customer Relationship Management Trainer and Data specialist to join our Sales team

Our new CRM Trainer & Data Specialist will be responsible for conducting our company training and optimising our Customer Relationship Management system to enhance business operations, improve customer relations and drive sales and marketing strategies.

What You'll Do:

Provide training and support to endusers on CRM systems and best practices.
Utilize CRM to develop and execute CRM strategies to achieve ROI and KPIs
Analyse customer data and trends to gain insights and identify potential high value customer leads and opportunities for growth.
Assist with targeted automated marketing campaigns and customer journeys that drive engagement and conversions throughout the customer lifecycle.
Develop and maintain CRMrelated reports, dashboards, and analytics to track performance and identify areas for improvement.
Provide recommendations on industry best practices and trends and introduce processes to drive continuous improvement.
Work closely with the marketing and sales teams to identify and improve the customer experience across all touchpoints.
Develop and maintain customer loyalty programs that drive repeat purchases and improve customer retention and revenue.
Support other business functions in analysis of business processes and trends and provide valuable insights for improvements and efficiencies.

What You'll Bring:

Full Australian working rights is essential.
Minimum 3 years of experience as a CRM Specialist or similar CRM roles
Strong customer data analytical skills with high proficiency in Microsoft Dynamics 365 Sales and CRM marketing automation tools.
Ability to work with cross functional teams.
Proven results in delivering growth through highly effective CRM initiatives and strategies.
A datadriven mindset, focusing on leveraging insights and providing actionable insights and recommendations to improve customer experiences.
Creative thinking and problemsolving abilities Strong communication and collaboration skills

What we offer:

Competitive compensation package
Learning and Development to help you gain some extra skills
An additional day off for your wedding
PerksPlus This provides employee discounts across 400 retailers in ANZ
EAP Service provided
Monthly office lunch

Interested?

Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees.

We highly encourage you to get onboard and