Team Manager, Customer Relations Team - Sydney, Australia - Ensure Recruitment

Ensure Recruitment
Ensure Recruitment
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Attractive salary

  • Full time


  • Flexible working

  • WFH / flexible hours /Hybrid
Responsible for overseeing and managing complaints and disputes, and leading a team of Complaints Specialists for a life insurer.


For you:


  • Attractive salary
  • Multiple employee benefits, e.g. wellbeing allowance and study support
  • Discounted insurance


  • Flexible working

  • WFH / flexible hours /Hybrid

Key responsibilities:


  • Oversee and manage customer complaints and disputes within SLAs
  • Lead and manage a team of Complaints Specialists
  • Provide monthly reporting on all disputes
  • Engage and manage relationships with internal and external stakeholders (e.g. AFCA) regarding complaints and disputes

Key requirements:


  • Strong experience in complaints and dispute handling
  • Experience in life insurance and/or financial services
  • Demonstrated analytical skills
  • Excellent written and verbal communication
  • Leadership and management experience
More jobs from Ensure Recruitment
See all jobs of Ensure Recruitment