Property Claims Examiner - Sydney, Australia - Combined Insurance

Combined Insurance

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Your Role:

The primary purpose of this role is to produce a high-quality work product on small to intermediate residential and commercial claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.

This is a 6 month fixed term contract.

Your Responsibilities:

Manage a portfolio of claims for property claims as allocated and analyse first report to determine nature of loss, coverage provided and scope of damage
Assess claims in accordance with Chubb's service level and quality requirements and the General Insurance Code of Practice. This includes determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim
Communication by telephone and written correspondence to brokers, claimants and others as required
Promptly and properly document all developments on claim workstation file
Take part in Claim Department and companywide training as required
Seek technical assistance in handling claims exceeding delegated authority
Respond to enquiries and escalations of matters from underwriters, brokers and customers, and work with underwriters, the Compliance Department and other departments of the company as needed
Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, damage, coverage provided and applicable limits
Effectively negotiate compromise settlements where appropriate
Participate in claims meetings with internal and external stakeholders as required
Effectively control the use, work product and expense of outside vendors
Monitor performance and processes of service providers to make recommendations in respect of process and contract compliance, escalating breaches to Claims Management
Assist in daily payment, audit, and other administrative tasks as required
General assistance within the Claims Department and adoption of other duties in response to altered business needs and staff changes