Nsc Team Manager - Melbourne, Australia - AMP Limited

AMP Limited

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The opportunity
The North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer.

The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient culture.

How you will make an impact

Actively lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels.
Coach, motivate and lead employees using the Performance Leadership framework and tools, ensuring that regular discussions take place with employees on their performance progress and development.
Develop and foster a strong customer focus across your team and a deep understanding of E2E Customer processes.
Lead implementation of change across your team.
Responsible for management of volumes, rosters, systems and workflow across administration and phone services.
Build rapport and establish/maintain professional relationships with Stakeholders, including Advisers/Clients, Team Managers, Consultants and other AMP & North business teams.
Support and participate in the Recruitment & Selection process as required.

What you will bring to the role

Demonstrated experience in working with, or managing a team with specialised skills and function.
Evidence of being 'process driven' and having high attention to detail.
Demonstrated problem solving and decision making skills.
Previous experience in leading people across financial services and driving a collaborative, high performance culture.
Understanding of the business and processes of financial planning.
Relevant experience within an operations function or in the financial service industry
Appropriate tertiary qualifications or preparedness to undergo studies in business, insurance and/or finance desirable.

Is this your dream job?

Working for AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others.

If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

"AMP -The investor in all of us"
The investor in all of us - AMP

Wellbeing & Benefits
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

We-Flex: Choose how, when and where you work.
CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
Wellbeing programs and activities: Annual health checks, flu vaccinations, information sessions.
Volunteering: opportunities through our AMP Foundation.
Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community.

If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Read more about our Reconciliation Plan here.

**Message to recruitment agencies