Manager, Service Governance - Sydney, Australia - NSW Government -Department of Education

NSW Government -Department of Education

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the Department of Education,
we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.
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Employment type:Full Time Ongoing Opportunity
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Remuneration: Salary relative to experience, and ranges from $134,411- $155,445 plus super and leave loading
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Location:Parramatta CBD location, with hybrid and flexible work options, remote available

This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

About You/ Role

The Manager, Service Governance is responsible for leading and managing the Service Governance team including providing leadership, strategic advice and planning to lead the design, implementation and operationalisation of an end-to-end service governance framework for support services.

The role drives service excellence and improvement the effective service governance.

The role will consult with the Director, Service & Policy Governance on major issues arising during work performed, matters of significant complexity which may impact broader operations of the business or matters requiring a higher level of authority

On a daily basis, you will:

Lead and manage a team of staff including work allocation, capability development and performance management ensuring high levels of team engagement and motivation
Lead the development and implementation of the Service Governance Framework including leading the conduct of the governance forums, overseeing action logs and driving continuous improvement
Provide secretariat support for Service Governance forums and Steering Committees including meeting coordination, minute taking and coordinating followup actions
Manage a service governance process for the operational performance of all relevant support service functions
Design, implement and monitor a mechanism for effective lines of communication between the strategic, tactical and operational service management groups
Identify, establish and maintain collaborative and effective relationships with a wide network of internal and external stakeholders to successfully influence and achieve mutually beneficial project outcomes and ensure alignment to stakeholder requirements.
Prepare and deliver presentations and briefings as required; evaluate and report on activities and outcomes against project and engagement objectives and statutory requirements, promote learnings among wider team and division, and advocate recommendations for improvement.

Essential requirements of the role

Tertiary qualifications in information management or related and/or equivalent demonstrated experience.

Key knowledge and experience

Strong experience in organisational capability and design in a Support Services/Corporate Services environment including the ability to view user experience from multiple perspectives
Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

How to apply

Closing date: 26 March 2023 at 11:59pm.
A recruitment pool may be created through this recruitment process.

A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.