Continuous Improvement Officer - Brisbane, Australia - Queensland Health

Queensland Health

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The role:

As a Continuous Improvement Officer for Delivery Services Branch, you will support a continuous improvement program of work to enable positive change in eHealth Queensland's workstation management service provision through the coordination of quality, performance measurement, process development and process review activities.

You will contribute to a continuous improvement program across eHealth Queensland by ensuring relevant IT Service Management processes are developed and reviewed in line with best practice (e.g. ITSM, ITIL, ISO standards etc.) and integrate with each other to provide a consistent end to end service for customers, working alongside technical SMEs to seek opportunities for improvement and automation.

You will assist employees and management to translate business requirements into detailed functional specifications, matching business process with system requirements to ensure end-to-end alignment.

Your Key Responsibilities:

Prepare required documentation identifying the current and future state of potential business improvements and facilitate approval by business owners for implementation.
Uses quality standards to review past performance, plan future areas of improvement activities and conduct quality and compliance audits and report on outputs.

About Delivery Services Branch - eHealth Queensland: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Are you right for this role?You will demonstrate knowledge and experience in business analysis and implementation of business quality improvement initiatives with the ability to identify, prioritise and conceptualise tasks which need to be undertaken and resource requirements to ensure desired outcomes are achieved.

To be successful in the role you will be organised and able to show ability to establish own work priorities and manage your time effectively, whilst remaining flexible to respond to changing needs in a busy environment.

Benefits of working with eHealth Queensland: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including: