Customer Service Officer X 4 - Broadmeadows, Australia - Hume City Council

Hume City Council

Verified Company

Broadmeadows, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

**$72,330 per annum (Band 4), plus Super

Temporary Full time till March 2024**
Who are we?

Hume City Council is a leader in local government and is recognised for its innovation, initiative, leadership, service, quality and support for its people and the diverse communities of North-western Melbourne.

Hume employs a diverse workforce of over 1800 people who are passionate about delivering positive outcomes to the community through a vast network of over 100 delivered services and facilities that we are proud to maintain for the public.

Why do we need you?
An exciting opportunity exists within the Customer Service team at Hume City Council for
four temporary Customer Service Officers.

We are looking for a person with great communication skills, is adaptable, embraces change, loves working with people and takes pride in their work.

This role is suited to someone with an eye for detail, is a quick learner and who has the ability to easily swap tasks as required.

In the Customer Experience team, you will be the first point of contact for Hume residents through all channels of communication.

About You
As Customer Service Officer who is passionate about delivering high-quality services your responsibility/qualifications and expertise will include but not limited to:

Maintaining a professional and welcoming image that promotes the Council as a customer focused organisation by actively demonstrating a culture of excellence
Resolve a wide variety enquiries at the first point of contact or where necessary, direct an enquiry to the most suitable team to assist.
Maintaining an excellent knowledge of Council operations, and proficient use of Council systems
Utilise a wide variety of technology internal systems, Council's website and thirdparty websites to assist customers to selfservice were possible.
Manage cash collection duties related to the taking of all Council monies.

Organisation Profile

We are an equal opportunity employer committed to providing a safe working environment that embraces and values diversity and inclusion and the principles of gender equality.

Our Council recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians.

We have zero tolerance for child abuse and adhere to the Victorian Child Safe Standards and related legislation. Our people are required to observe child safe requirements and support the safety, participation, wellbeing, and empowerment of children.

Our strong commitment to social justice and the environment provides opportunities for employees to participate in various programs.

See the position description for more detailed information on this role, or contact
Elizabeth Deakin on
.

Applications Close: 24 Jan 2023