Service Administration Officer - Lytton, Australia - ActronAir
Description
'One team' that lives by the principles of family, customer, and continuous improvement & innovation:
You grow as we grow:
We keep it cool with great benefits and passion for what we do
ABOUT US:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984.
At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
ABOUT THE ROLE:
Reporting to the Senior Service Administration Officer, we are seeking someone who will support our Dealers, Installers, End Users & Service Technicians.
Being their first point of contact when they need assistance, you will provide them with advice and assistance to basic service enquiries.
WHAT'S INVOLVED:
- General administration
- Planning, scheduling and follow up of daily service activities of Service Technicians
- Assign technicians and ensure that all work orders are completed promptly
- Ensure required equipment and parts are organised for the team prior to the commencement of work
- Monitor and track work in progress
- Provide information and documentation to customer where required.
YOU WILL NEED:
There are a few essential tools you will need under your belt to be successful in this role:
- At least 3 years' experience in customer service
- High level of diplomacy with the ability to problem solve and resolve conflict
- Ability to work under pressure and manage many and varied tasks simultaneously
- High attention to detail and accuracy
- Have an understanding and working knowledge of AP / AR functions
- Highly advantageous to have HVAC or similar trades industry experience
- Be able to work with mínimal supervision and use your initiative when required
- A 'cando' positive attitude.
WHAT WE ARE PROUD OF:
At ActronAir, we live by our core beliefs, sharing the values of:
- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation
Working at ActronAir, you will gain access to a wide range of benefits including:
- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.
You must have the right to work in Australia as this position is not supported by a visa sponsorship program.
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