Service Designer - Barangaroo, Australia - TPG Telecom

TPG Telecom

Verified Company

Barangaroo, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work flexibly with our hybrid working arrangements

Be a part of an organisation that celebrates diversity, inclusion and belonging
Our company values and rewards top performers, offering opportunities for growth and progression within the organisation including wellbeing programs and a chance to go on an allexpenses paid trip

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

Responsibilities

Support the end to end strategic design process throughout design led projects participating in all aspects of the service design approach from scoping through to research, synthesis, mapping and recommendations.
Develop and maintain a CX toolkit consisting of key artefacts such as customer journey framework, customer needs repository, DVF canvas etc.
Develop service blueprint templates and customer journey maps based on customer research
Undertake gap analysis and facilitate crossfunctional workshops to support with the identification of gaps and opportunities against customer experience standards, to drive incremental improvements as measured by NPS, tNPS and other customer satisfaction measures.
Highlight priority customer needs and painpoints and drive buyin through to the prioritisation of improvements by appropriate delivery functions.
Advocate for customer centricity and research based recommendations
Coach others in the planning, design and facilitation of workshops

Knowledge and experience

Experience working in service design / strategic design / HCD focussed role
Tertiary degree in design / service design OR Tertiary degree in related field with transferrable skills
Experience working in a fastpaced service industry or organisation that is highly complex and regulated with rapid change.
Strong communication and proven facilitation skills across large crossfunctional teams.
Experience working on or leading e2e design led projects, includingconducting qualitative customer research, synthesis, concept sketching, ideation, DVF methodology, double diamond methodology.,
Experience driving engagement and buyin in a complex stakeholder environment with competing priorities

Benefits and perks

Flexible hybrid way of working (from home and office)

- 'Stay Connected Mobile'

Access to a free mobile plan

- 'Stay Connected NBN'

Access to a free NBN 100 plan

- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Bolder and better together

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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