Administration Coordinator - Clayton, Australia - Trelleborg Industrial Solutions - Marine & Infrastructure

Description

We are currently seeking an Administration Coordinator to join our Aftersales team to provide outstanding customer service to Trelleborg clients worldwide and will be responsible for:

• Working collaboratively with the Service Manager and Site Service Engineers in scheduling and planning of site service activities worldwide.
• Keeping the site service and service agreement schedules up to date.
• Assisting in the maintenance and operation of the technical support case management system, e.g., reporting, engineer follow ups, conduit to site scheduling, etc
• Maintaining and monitoring Service Engineer records including but not limited to visas, medical status, safety cards, offshore qualifications, drug & alcohol testing and expense claims
• Ensuring site job reporting requirements are submitted complete and in a timely fashion
• Preparing billing and charge out summaries
• Maintaining administrative compliance in third party systems such as ISNET
• Ensuring Service Engineers spares inventories are regularly replenished
• Administering customer service survey process
• Identifying gaps in current process & operations, suggest and implement process improvements as appropriate
• Providing general admin support to the Service team as required

The key Skills/Qualification/Experience required are:

• Secondary school as a minimum, diploma or vocational experience well regarded

years appropriate work experience in a similar role, e.g., service coordination & dispatch, customer service or office administration

• Competent with MS Office suite of products
• Experience dealing with external customers
• Experience with an ERP esp. Dynamics AX 2012 / AX 365 desirable
• Australian or New Zealand citizenship or having a valid visa for working in Australia.

Competences:

• Administration and clerical skills
• Customer Service
• Communication, negotiation and interpersonal skills
• Report / proposal writing skills
• Time management and planning
• Strong written and verbal English skills.
• Ability to show initiative and problemsolving skills.
• Ability to build and maintain client relationships.
• Understanding of various sales techniques.
• Motivated to learn about our products and our industry.
• Attention to detail.
• Don't delay We're hiring as quickly as possible._

At Trelleborg our people are #shapingindustryfromtheinside