Team Leader - Southbank, Australia - Luxury Escapes
Description
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
We are now seeking an experienced
Team Leader to join our exceptionally talented team in Southbank, Melbourne.
Not only is the Team Leader responsible for the businesses CSAT score, they will also lead, coach and develop all Customer Service Agents and function as the primary contact for all customer escalations.
What we are looking for:
- Someone that is experienced in leading teams of customer service agents.
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel
- Someone that can ensure that team quality and productivity KPIs are achieved.
- Previous experience in the Travel industry either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and strive to ensure your team is always high performing then this could be the right opportunity for you
What's in it for you?
- Flexible hours from 7am 10pm, 7 days a week
- Competitive remuneration package.
- Fun & flexible working environment with monthly celebrations and recognition programs.
- Famils (experience the travel we sell) and discounted travel
- Birthday leave
- Breakfast and lunch provided 5 days a week
- At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process_.
More jobs from Luxury Escapes
-
Travel Agent
Southbank, Australia - 1 week ago
-
Content Producer
Melbourne, Australia - 5 days ago
-
Travel Store Manager
Chadstone, Australia - 6 days ago
-
Product Manager
Sydney, Australia - 3 days ago
-
Team Leader
Southbank, Australia - 11 hours ago
-
Team Leader
Southbank, Australia - 2 weeks ago