Nsw Customer Service Manager - Turrella, Australia - Holytalent

Holytalent
Holytalent
Verified Company
Turrella, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
Highly successful organisation and great team

  • Attractive Package + Bonuses
  • Based in Turrella near Airport

About the Organisation

My client, The HVG group of companies is a privately owned Australian businesses that import and distribute building façade products, engineered stone, graphics media, performance fabrics and decorative building products.

HVG also manufactures melamine panels and cabinet doors.


A dynamic growing organisation, HVG comprises more than 230 staff located over 40,000 square metres of factory, warehouse and office space in Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, and Perth.


About the Role

We are looking for an experienced Customer Service Manager wanting to take the next step in their career to join their NSW customer service team based in Turrella, Sydney.

The Customer Service team manage the day-to-day order processing and customer service-related tasks across our business divisions. Liaising with internal stakeholders and external customers you in a fast-paced environment, no two days are the same.

In addition, you will be responsible for:

  • Day-to-day leadership and management of the NSW customer service team to ensure a consistent output aligned to a growing business.
  • Establish and maintain standards of service and procedures.
  • Train, recruit, select, develop and lead a team of specialists to deliver exceptional standards of customer service.
  • Report and analyse customer service levels and operational KPIs provided by the organisation back to the CEO.
  • Learn about the organisation's products and services and keep up to date with changes while leading and implementing training programs to maintain expertise in the customer service team.
  • Oversee and supervise the administrative and software functionality of the customer service department.

About You

To succeed in this role, you will have a genuine passion for customer service and be driven to deliver on business strategies and goals.

You will have demonstrated experience in a customer service environment while looking to utilise those skills in a dynamic and fast paced environment.


  • 3+ years customer service/customer relations management experience
  • Excellent verbal and written communication skills;
  • Superior organisation and time management skills;
  • The ability to handle multiple tasks simultaneously in a fastpaced environment.
  • Experience and or intertest in building and related products is well regarded but not essential

On Offer

  • A professional and supportive workplace environment with a strong and positive culture.
  • A competitive remuneration package including performance bonuses.
  • Full training and support.
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